Worst Customer service form Standard Bank

Hi there,

Standard bank for me, has the worst customer service ever in the industry. I opened a complaint in September 2017 at the branch as I was overcharged for an online payment.

They asked to contact the receiver and ask them to refund the money, which I did. I contacted the receiver and they confirm with proof that they got the right amount paid to them.

I went countless times to the branch, call, email them. At some point, a lady from Standard bank rep**** and said to me the matter will be resolved in that specific day within 2 hrs. Up to now, more than a year i am still waiting and i never heard from either the branch or the support agents. Unbelievable !! specially coming from the bank.

This week i noticed some ********** debits from my account and did send them a mail. they said to me they only rep**** after 2 days, and I told them do they want my money gone before contacting me or? i decided to call them directly and the support agent told me not to worry as my money will be refunded but she could not help me as it as already close to 9 pm and suggested i must call them once again the next morning.

In the mean time, my account was debited. I am trying so hard to understand how come the bank cannot protect you against *****. Your money is supposed to be safe, but the bank does not seem to care. With so many new banks opening, many banks up their game but some, like Standard bank, do not actually care for their customers.......,

All i want is my money being protected from all ********** activities, my overcharged being reimburse and my money *******ly debited ,

Thanks