HS
Hester S
1 reviews | Active since Nov 2021
09 Nov 2021, 20:28
Worst customer service for student loan top up application
The worst possible service ever. Student loan application expiring because the person helping you for 4 hours at the branch never loaded the documents. And this is for a top up, not even a new loan. Have to do the application over. Now no feedback and this person never at work and nobody can get hold of him. Not to mention nobody at the branch that can help.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
10 Nov 2021, 04:04Dear Hester Smith
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply10 Nov 2021, 04:04
Official
Dear Hester Smith
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's replyOfficial
17 Nov 2021, 09:50Dear Hester S
Thank you once again for posting your comments.
I refer to out telephonic conversations and can confirm that this matter has been attended to.
Kind regards
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to out telephonic conversations and can confirm that this matter has been attended to.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply17 Nov 2021, 09:50
Official
Dear Hester S
Thank you once again for posting your comments.
I refer to out telephonic conversations and can confirm that this matter has been attended to.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
I refer to out telephonic conversations and can confirm that this matter has been attended to.
Kind regards
Complaint Resolution Centre
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