Worst customer service for prestige clients

<p>I went to italy 2 weeks ago and i tried to withdraw money from my account,the money went off my account but i never received the money which was almost R10 000,i called the bank from my hotel in italy spending over R1500 on calls and also the consultants put me through to a whole lot of different consultants,Eventually i spoke to soemone by the name of Khobile Kana,she promised me that my issues will be sorted but nothing was done,i then spoke to her manager Didi Letete(she is the manager of the customer contact centre)and she also made promises that was not true,i came back to southafrica and still no word from Didi letete,i had to continoulsy email her and hardly getting a response,also i spoke to a manger from the tokai branch which also made promises that im still waiting for,</p> <p> </p> <p>I am disgusted at the level of service i have received,i have been a loyal prestige client for years and have all my assets with standard bank .!!!!!!!!!!!!!!!!</p> <p> </p> <p>My mind has completely changed!!!!!!!!!!</p>