KN
Kelebogile N
1 reviews | Active since Feb 2016
06 Jun 2023, 23:39
WORST CUSTOMER SERVICE!!!
I waited 40 MINUTES to collect my business card at Standard Bank Newmarket. I’ve never been a customer. I left on the first day because I could no longer wait.I went at a different time today & same story,ONE person attending the whole queue.No sense of urgency,2 seats in the whole queue. I got home & called the self service number to get my pin, 8-10mins with no assistance on the phone. I had already put funds in the account,I just want to transfer them & CLOSE the account !!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
07 Jun 2023, 07:47Hi Kelebogile
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Standard Bank's reply07 Jun 2023, 07:47
Official
Hi Kelebogile
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Standard Bank's replyOfficial
08 Jun 2023, 08:35Hi Kelebogile
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Jun 2023, 08:35
Official
Hi Kelebogile
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team