CR
Carla R
1 reviews | Active since Oct 2020
01 Feb 2024, 11:04
Worst Customer Service Experience with no result
I wanted to add my Standard Bank credit card to my Garmin wallet and was advised to call the Customer Service Desk ***). I have tried to call them but their lines have been so busy and you need to hold for 10 minutes plus. Finally got through today after staying on hold vir 10 mins again only to be told that the specialist is not able to assist and I was put on hold again! After about a minute I was cut off and put through to the automated messages again to select alternative options!!!!! THis is SHOCKING!!!
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Replies (2)
Standard Bank's replyOfficial
01 Feb 2024, 11:06Hi Carla
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply01 Feb 2024, 11:06
Official
Hi Carla
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
01 Feb 2024, 15:51Hi Carla
Thank you for the taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards, Standard Bank Social Media Team***
Thank you for the taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply01 Feb 2024, 15:51
Official
Hi Carla
Thank you for the taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards, Standard Bank Social Media Team***
Thank you for the taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards, Standard Bank Social Media Team***