WORST CUSTOMER SERVICE EXPERIENCE EVER

POOR SERVICE: My wife and I were unfairly listed by Standard Bank at the SAFPS. Upon calling the Standard Bank ***** Dept. I was told to send documents, including one obtained from Home Affairs (Hanis on line letter). I argued that I needed to understand the nature of the listing first before I send any form of documents because I did not want to be sent on a wild goose chase. No one from this dept. up to now seem to know the reason for the listing.

I then again called the ***** dept and was told to go to a branch and they will assist me from there. The trip to the bank yielded no results as the consultants did not know what to do other than request that I send through documents and and a letter from Home Affairs. No one from the ***** Dept to the consultants at the branch, seemed to comprehend what the complaint is all about. Firstly, I need someone to tell me the nature of the "*****" that prompted the listing, then advise me on how this can be rectified.

I even sent an e-mail to the ***** Dept manager, Janet Mafikane at the beginning of the week, not even an e-mail of acknowledgement has been received from her.

I am within my legal rights to get full disclosure of what information/data about me Standard Bank is holding and for what purpose. If such data is not correct, it is a legal obligation on Standard Bank's side to listen to my objections and rectify any information that is not clear or correct. I feel I am not getting any assistance from Standard Bank regarding the matter at hand, and there seem to be no one who really know what need to be done in this regard.

Talk of Poor Customer Service! Do not commit to Turn Around Times if you do not have staff trained and equipped enough to make this a reality!