YM
Yanga M
1 reviews | Active since Oct 2017
03 Aug 2022, 10:00
WORST CUSTOMER SERVICE EVER - MDANTSANE CITY MALL BRANCH
For weeks now we have been waiting for you guys to send us, statement of my late father's bond so that the Estate can be dissolved. Mdantsane City Mall branch have the worst *********** Consultants ever, who've been giving us a run around. The lawyer requested the statement of the homeloan from 6 December 2020, to see what was the outstanding balance when my father passed away. We surely can't wait for months to get that piece of paper, that's ridiculous. E.M MAHLATHINI -Home Loan ***
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Replies (3)
Standard Bank's replyOfficial
03 Aug 2022, 10:07Dear Yanga Mahlathini,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Aug 2022, 10:07
Official
Dear Yanga Mahlathini,
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
YM
Yanga M's updateReviewer Update
04 Aug 2022, 08:57The issue is still not resolved.
YM
Yanga M's update04 Aug 2022, 08:57
Reviewer Update
The issue is still not resolved.
Standard Bank's replyOfficial
04 Aug 2022, 09:00Good day Yanga
Sorry for the delayed response.
We will follow up with our team and we will be in touch.
Have a great day further.
Thank you
Sorry for the delayed response.
We will follow up with our team and we will be in touch.
Have a great day further.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Aug 2022, 09:00
Official
Good day Yanga
Sorry for the delayed response.
We will follow up with our team and we will be in touch.
Have a great day further.
Thank you
Sorry for the delayed response.
We will follow up with our team and we will be in touch.
Have a great day further.
Thank you
Kindest regards,
Standard Bank Hello Peter Team