CS
Charmaine S
1 reviews | Active since May 2013
09 Sept 2024, 15:08
Worst Customer Service ever
The worst customer care services ever!!! I cannot make any online purchases with my virtual or debit card. I have been experiencing this for over a year. Specifically after receiving my replacement debit card. I would not recommend Standard Bank to ANYONE. No one can or will help you.
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Replies (3)CS
Charmaine S's updateReviewer Update
09 Sept 2024, 15:15Can someone PLEASE, PLEASE help me???
CS
Charmaine S's update09 Sept 2024, 15:15
Reviewer Update
Can someone PLEASE, PLEASE help me???
Standard Bank's replyOfficial
09 Sept 2024, 15:19Good day Charmaine.
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Sept 2024, 15:19
Official
Good day Charmaine.
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
CS
Charmaine S's updateReviewer Update
14 Sept 2024, 15:32I'm not satisfied with the answer from your call center about a new banking act that prevents customers from making online payments and purchases to certain websites. Why can the other banks still do that if it's a new banking act in South Africa? A new banking act is supposed to be for ALL banks, not just one bank. In 2025 with the new technology, it's so weird to receive this kind of response from a bank.
CS
Charmaine S's update14 Sept 2024, 15:32
Reviewer Update
I'm not satisfied with the answer from your call center about a new banking act that prevents customers from making online payments and purchases to certain websites. Why can the other banks still do that if it's a new banking act in South Africa? A new banking act is supposed to be for ALL banks, not just one bank. In 2025 with the new technology, it's so weird to receive this kind of response from a bank.