Worst customer service ever. Dont bank with them ever!!

You qualify for a payment holiday on a loan, make promises then do the exact opposite. I have an email from them stating that I qualify and was granted the payment holiday. For two months they still debited my account, for two months, I have been promised that it will be resolved and the monies refunded back into my account. I am I possession of a recording when a agent in their call centre promised me it will be resolved and refunded. She said it will take 5 working days. Today it's five working days and nothing. Wanted to speak to a manager but he/she wasn't available. Left a number to be contacted on. Can bet I won't get a call back. Typical