RB
Rose B
1 reviews | Active since Jun 2013
28 Feb 2025, 15:28
WORST CUSTOMER SERVICE EVER
Standard Bank has got THE WORST customer service ever. I have a business account and from day one I was met with bad service and attitude with little assistance. I opened a ***** case more than a year ago - 17 Nov 2023! Since then I have been battling to get it settled. Not even my personal banker or his superior assisted. I battled and finally got assistance. The ***** amount would be paid back within 2-3 days. Today it is 10 days later... no payment yet and no answer to my mails.... Centurion branch. You can sit there for hours... send numerous emails, or even make calls. Nothing gets done. And now I demand interest on the money that has been owed to me for 1 year and 2 months
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Standard Bank's replyOfficial
28 Feb 2025, 15:32Dear Rose,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply28 Feb 2025, 15:32
Official
Dear Rose,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***