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Ricky R

1 reviews | Active since Nov 2021

02 Nov 2021, 11:53

WORST CUSTOMER SERVICE EVER

Standard Bank have made it their business to not help clients, I have been trying to close my credit card account after a hijacking and I cannot believe the incompetence of standard bank on this matter!! Every time I try to close it they have a different amount and a different story, my prestige bank account manager is definitely not properly trained to be dealing with clients correctly, they have a zero customer centric policy! The way they are dealing with this is **********.

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Replies (1)
Standard Bank
Standard Bank's reply02 Nov 2021, 13:46
Official
Dear Ricky R 

Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards, 

Complaint Resolution Centre
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