WORST CUSTOMER SERVICE EVER!!!

I am HIGHLY unimpressed that I have had to go a MONTH WITHOUT A BANK CARD! I WANT ANSWERS AND FEEDBACK NOW. NOBODY HAS BOTHERED TO GIVE ME A COURTESY CAKK OF ANY SORTS REGARDING MY ONGOING COMPLAINT AND QUERY REGARDING WHY THEY ARE UNABLE TO ISSUE ME WITH A REPLACEMENT CARD AND NOBODY HAS BEEN ABLE TO GIVE ME ANY KIND OF RESOLUTION. THE SERVICE IS PATHETIC. WHY AM I WITHOUT A CARD FOR THIS LONG? I HAVE BEEN INTO THE GREENSTONE BRANCH MORE TIMES THAN I CAN COUNT. THIS HAS BEEN A HUGE INCONVENIENCE FOR ME, FOR OBVIOUS REASONS. I AM UNABLE TO DO THINGS AS TRIVIAL OR 'INSIGNIFICANT ' AS COLLECTING UCOUNT POINTS OR PURCHASING AIRTIME OR PERFORMING OTHER TRANSACTIONS. HAVING TO PHYSICALLY GO INTO A BRANCH IS DEBILITATING AND IS COSTING ME MY TIME AS WELL AS MY PETROL. I NEED SOMEONE WHO KNOWS HOW TO DO THEIR JOB TO ASSIST ME, AS IN A MONTH AGO!!!!!