BS
Beatah S

1 reviews | Active since Dec 2016

03 Dec 2016, 11:25

Worst customer service ever!

<p>I was at standard bank pretoria bloed mall on 3 December 2016. The bank has worst customer care ever! you wait in the queue for over 3 hours. there is only one teller to assist . the staff is rude and are not even bothered by the long queues. They disappear from their work stations without even notifying the clients . I regret banking with them . worst customer service ever ! I suggest you close the branch coz it's clearly not interested in serving the public.</p>

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Replies (3)
Standard Bank
Standard Bank's reply05 Dec 2016, 13:39
Official

Good day Beatah Sibanda

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply06 Dec 2016, 08:47
Official

Good day Beatah Sibanda

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply07 Dec 2016, 10:48
Official

Dear Beatah Sibanda

Thank you once again for your posting.

i refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

0860 101 10