Worst customer service ever!

<p>My Wife and I have a home Loan with standard bank. We later realised that we didn't take up credit life with that Home loan financing so that if it happens that we are unemployed or one of us Die then we know our Children will still have a home as the house will then be paid up. I phoned standard bank general number and narrated my story, the lady who answered said to me if I want a funeral cover. I kindly asked her if she was listening as I never spoke of a funeral cover. I repeated my story and she told me sorry she can't help I must go to their Branch in my area. I refused and informed her that we got home loan finance telephonic and I don't see a reason why now when I wanted added services I must go and queue at the Branch. She ultimately referred the matter to one of her Colleague and they transferred my call to their life cover department. I patiently explained my story again and the Gentlemen on the other side indicated that they only deal with life covers and General enquiries will be able to help. I was send from pillar to post. I spoke to more than 6 people and none of them understood what product I was looking for. I finally got through to General enquries number ********** 000, and spoke to the Gentleman who then said he understand exactly what the product I'm looking but he doesn't have the mandate to handle it and wanted to transfer me to Home loan number. I refused for that move as I've being send from pillar to post since morning. The Gentlemen then promised to follow up on my behalf and give me feedback by end of business. I'm disappointed to say to date I'm still waiting for that feedback. He promised me on Wednesday (15th June 2016) that he will call me in the afternoon with the feedback. My Wife has a transactional account with Standard bank and maybe this is an opportunity to request her to switch to a better bank. I'm so disgusted with lack of service from standard bank!</p>