Worst customer service / ethics

I settled my term loan and VAF and have paid up letters for these, they send me statements with ridiculous amounts outstanding and then their app has different amounts showing as outstanding? They continue to debit my account for paid up accounts! When I phone in, I’m on hold for more than an hour only to get told that I need to go into a branch (which 99% of the branches are all closed down????), when I’m at the branches they say I need to phone in and speak to a consultant. They promise to phone you back which they don’t, they don’t reply back from email addresses listed on their website?? There is just no customer assistance or support.. honestly the worst mistake banking with Standard Bank and the best decision moving away from them..