1 reviews | Active since Nov 2021
Worst customer service
I had the most awful experience at the Phoenix Plaza branch on 3 different occasions. I wanted to apply for an overdraft or credit card. At the time I was told to get my Temp ID cos mine was ****** and your latest payslip. Got those. Went back to them only for them to tell me to go back to home affairs cos there's a problem with my finger prints to get a fingerprint harness. The manager of this branch Preshni I think her name is, is an absolute useless human being. Absolutely rude and has no customer skills whatsoever. There's a lot more to this story bottom line a bank that you're with for years was supposed to provide correct information and also assist their customers. Worst branch ever. I'll definitely be closing my account with them solely based on this Phoenix plaza, Durban branch.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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