Worst customer service and there is no end in sight

Standard Bank - South Africa Standard Bank Group I have been trying for the last 17 days to get my query resolved, I have been on hold for hours to try and speak to a consultant, only to be told that they will get someone to contact me to resolve the issue, This has still not happened and no one has called me. I have spent more hours in the branch ,only to have to sit and wait for the consultants to call the same call centre with the same results. ( And this is if the call centre number is answered at all) You froze my account without even notifying me afterwards, I had to be embarrassed infront of clients on a Saturday afternoon in the middle of a long weekend. Leaving me stranded, your clear disregard for customer service is well known, but now I can testify out of personal experience.

I have tried contacting my business banker and this has turned out to be a nightmare as emails go unanswered and when I eventually got a response it was a generic unhelpful reply. Since then there has been radio silence, this is over a week now.

The lies and misinformation that I have been told and given is completely unacceptable. Given what the tourism industry has gone through with the covid pandemic business is fragile to say the least, and because of the actions of standard bank I now face the very real possibility of losing my business. The reputational damages Standard bank is inflicting ( without regard, or reason ) is shocking. I can only think the reason I am being sent from Pillar to post is because of your Compliance department, if this is the case I demand that someone contact me today so I can get this resolved.

Sadly given the experience of the last few weeks I have now come to social media in the hopes of finally getting someone to contact me.