Worst Customer Service and Not an Accurate bank

Worst Customer service I was not debited my account for my vehicle finance as always this time I had to pay from my Capitec Bank account as I had also asked standard Bank that I got a new job and my new job pays on the 25th no body bothered to call me or reply to my email every one was very rude as they say I have arreas on my account while I afford to pay my account no one bother to call me and change my banking details I have made a payment on Friday and the stamenet came back and stated I didn't pay really I'm so disappointed in such a big bank like you can you train your credit controllers and contact centre staff how to deal with customers and fix customers issues as it was the banks fault not to debit me on the 20th when I had money on my account.