Worst customer service and no care for client

I have received the worst service from this bank - while have a so called useless "prestige account". Logged a complaint few days back for not being able to withdraw from access bond account. Received an email from Mhlanga, Mfanafuthi asking for my particulars and that was it- no follow up, not a single call from this terrible bank, no apology for inconvenience caused. Nothing done to show remorse. I have a home loan, vehicle finance and "prestige account". Which means nothing to the bank. Maybe I need to switch.