RJ
Rashiqau J
1 reviews | Active since Dec 2016
19 May 2025, 14:20
WORST CUSTOMER SERVICE AND COMMUNICATION EVER!
I am SOOOOO annoyed by this place, you send an email and get an automated response providing you with a list of email addresses and contact numbers yet none of them work. I am struggling for almost 2 weeks to get a response from this people regarding letters I've requested for. Spent a whole hour holding the line for an available consultant.
SIES Standard Bank. For such a huge establishment your service sucks!
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
19 May 2025, 14:37Dear Rashiqau
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2025, 14:37
Official
Dear Rashiqau
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
RJ
Rashiqau J's updateReviewer Update
19 May 2025, 15:09I really don't need anymore apologies from Standard Bank AT ALL.... All I need are the letters I requested in my inbox. Thanks.
RJ
Rashiqau J's update19 May 2025, 15:09
Reviewer Update
I really don't need anymore apologies from Standard Bank AT ALL.... All I need are the letters I requested in my inbox. Thanks.
Standard Bank's replyOfficial
19 May 2025, 16:15Our team will reach out to you shortly. Please be on the look out for our feedback.
Standard Bank's reply19 May 2025, 16:15
Official
Our team will reach out to you shortly. Please be on the look out for our feedback.
Standard Bank's replyOfficial
19 May 2025, 16:20Good day Rashiqau,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2025, 16:20
Official
Good day Rashiqau,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 May 2025, 11:18Good Morning Rashiqau
Regrettably we cannot continue with investigating this matter without authenticating you.
Please provide a suitable time to contact you so we can explain our process to you.
Looking forward to your response.
Kind regards,
Standard Bank Hello Peter Team
***
Regrettably we cannot continue with investigating this matter without authenticating you.
Please provide a suitable time to contact you so we can explain our process to you.
Looking forward to your response.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 May 2025, 11:18
Official
Good Morning Rashiqau
Regrettably we cannot continue with investigating this matter without authenticating you.
Please provide a suitable time to contact you so we can explain our process to you.
Looking forward to your response.
Kind regards,
Standard Bank Hello Peter Team
***
Regrettably we cannot continue with investigating this matter without authenticating you.
Please provide a suitable time to contact you so we can explain our process to you.
Looking forward to your response.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 May 2025, 13:22Good day Rashiqau
Our team has tried calling you again to no avail.
We have also sent email please review and respond accordingly.
Eagerly awaiting for your response.
Thank you
Kind regards,
Standard Bank Hello Peter Team
***
Our team has tried calling you again to no avail.
We have also sent email please review and respond accordingly.
Eagerly awaiting for your response.
Thank you
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 May 2025, 13:22
Official
Good day Rashiqau
Our team has tried calling you again to no avail.
We have also sent email please review and respond accordingly.
Eagerly awaiting for your response.
Thank you
Kind regards,
Standard Bank Hello Peter Team
***
Our team has tried calling you again to no avail.
We have also sent email please review and respond accordingly.
Eagerly awaiting for your response.
Thank you
Kind regards,
Standard Bank Hello Peter Team
***
RJ
Rashiqau J's updateReviewer Update
26 May 2025, 10:04not gonna happen, I will not be spending any extra money to go a branch for something that can be attended to via email.
My post is compiled , with screenshots and all detailed emails. I will be posting it soon and tagging your company.
I have emailed the SARB and the ombudsman last week as well.
So I will await in their responses.
My post is compiled , with screenshots and all detailed emails. I will be posting it soon and tagging your company.
I have emailed the SARB and the ombudsman last week as well.
So I will await in their responses.
RJ
Rashiqau J's update26 May 2025, 10:04
Reviewer Update
not gonna happen, I will not be spending any extra money to go a branch for something that can be attended to via email.
My post is compiled , with screenshots and all detailed emails. I will be posting it soon and tagging your company.
I have emailed the SARB and the ombudsman last week as well.
So I will await in their responses.
My post is compiled , with screenshots and all detailed emails. I will be posting it soon and tagging your company.
I have emailed the SARB and the ombudsman last week as well.
So I will await in their responses.
Standard Bank's replyOfficial
26 May 2025, 13:40Dear Rashiqau
Thank you for taking our call.
Final feedback has been provided via email.
Kindly review and continue to have a great day.
Thank you for taking our call.
Final feedback has been provided via email.
Kindly review and continue to have a great day.
Standard Bank's reply26 May 2025, 13:40
Official
Dear Rashiqau
Thank you for taking our call.
Final feedback has been provided via email.
Kindly review and continue to have a great day.
Thank you for taking our call.
Final feedback has been provided via email.
Kindly review and continue to have a great day.
RJ
Rashiqau J's updateReviewer Update
26 May 2025, 14:20Hi
Only the letter for the loan account was received.
Waiting on one for the credit card please?
Only the letter for the loan account was received.
Waiting on one for the credit card please?
RJ
Rashiqau J's update26 May 2025, 14:20
Reviewer Update
Hi
Only the letter for the loan account was received.
Waiting on one for the credit card please?
Only the letter for the loan account was received.
Waiting on one for the credit card please?
RJ
Rashiqau J's updateReviewer Update
26 May 2025, 14:31Thanks, I have no record of any arrangements made, I was not even working at the time they claim I made an arrangement.
RJ
Rashiqau J's update26 May 2025, 14:31
Reviewer Update
Thanks, I have no record of any arrangements made, I was not even working at the time they claim I made an arrangement.
RJ
Rashiqau J's updateReviewer Update
27 May 2025, 11:51Hi
still waiting on feedback regarding the credit card please?
Regards,
Rashiqau
still waiting on feedback regarding the credit card please?
Regards,
Rashiqau
RJ
Rashiqau J's update27 May 2025, 11:51
Reviewer Update
Hi
still waiting on feedback regarding the credit card please?
Regards,
Rashiqau
still waiting on feedback regarding the credit card please?
Regards,
Rashiqau