Worst customer service after a complaint was logged.

I went to hello peter about my issue on 1 February 2020, i got a reply from standard bank advising the issue will be resolved. verbatim comment "We ensure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused." Today is 05/02/2020 and i have not had a resolution as yet. I'm pretty sure this is an automated response to shut the customer up and make this platform believe the issue is being addressed.