Worst Customer Service

We've been trying to move money to the UK for the past 3 weeks but we can't due to a simple thing as changing the delivery method of the OTP from SMS to email.

We've called the call centres, sent our queries to the relevant departments but still nothing.

And don't get me started on the call centres. It feels like being trapped in the whirlpool. When you eventually get through to them they transfer your call to a department that does not deal with the issue and then you get transferred to another one that also doesn't deal with the problem. And when you eventually get to the supposed correct department you are put on hold for at least 30 minutes with the hopes of you just ending the call because clearly the person does not know what they are doing.

@Standard Bank. You can go to the call logs and find the number I called you on to see how we tried but with no solution. I am happy to provide details should you wish to reach out to me.