Worst customer service

Standard Bank is by far the disappointing bank to exist. I am truly annoyed at the service provided by them.<br> I am a customer for 20+ years but I am more then ready to close my account there. Firstly my account was frozen as it was not FICA compliant.<br> <br> I got my account FICA compliant only to realize my bank card was damaged. When I tried having that sorted out I was told I am on a student account and have being getting billed R59 a month as I am no longer eligible for this type of account. I stated that this was not brought to my notice previously and had my card not stopped working, I would still not have known. Apparently they send out letters notifying one when the transition of accounts needs to be done, but to date I have not received any such letters nor any other form of communication. I inquired if I could just close the account all together, where I was told no I need to open a new account,Standard bank will then transfer the cash from old account to new account thereafter I can remove cash and close. That however was the most ridiculous thing I heard-opening a new account in order to close an existing account.<br> <br> To make matters worst, I was unable to retrieve cash as my ca