JK
Jacqi K

1 reviews | Active since Jan 2016

28 Jan 2016, 08:37

Worst customer service

I app**** for a home loan from Standard Bank. Was given 3 different procedures by 3 different call centre employees, after the application was deleted 3 times.<br> The final application was denied due to the property not being fit for lending. How can the house that I live in not be fit for lending?? I was not notified of the rejection. I phoned in to the call centre and the only answer the operator could give me was the comment supp**** by home loans. She could not give me any reasons why the property was not fit.<br> The only solution was to request a decline call from home loans. It's been a week and I am still waiting for the call back.<br> Worst customer service I have received.<br>

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Replies (1)
Standard Bank
Standard Bank's reply28 Jan 2016, 15:22
Official
Hello ***,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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