JK
Jacqi K
1 reviews | Active since Jan 2016
28 Jan 2016, 08:37
Worst customer service
I app**** for a home loan from Standard Bank. Was given 3 different procedures by 3 different call centre employees, after the application was deleted 3 times.<br> The final application was denied due to the property not being fit for lending. How can the house that I live in not be fit for lending?? I was not notified of the rejection. I phoned in to the call centre and the only answer the operator could give me was the comment supp**** by home loans. She could not give me any reasons why the property was not fit.<br> The only solution was to request a decline call from home loans. It's been a week and I am still waiting for the call back.<br> Worst customer service I have received.<br>
Helpful (0)
Replies (1)0
Replies (1)Standard Bank's replyOfficial
28 Jan 2016, 15:22Hello ***,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply28 Jan 2016, 15:22
Official
Hello ***,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
