MM
Montell M
1 reviews | Active since Dec 2020
30 Sept 2021, 11:21
Worst Customer Service
Worst Customer Service Ever!
I have been calling the call centre every day. But no-one is able to assist me. The branch blocked my app from making any purchases, or doing any transaction. The lady said she sent my information to the branch but no-one got back to me. I am very disappointed. Can you please unblock my app. I need to make purchases and use the app regularly.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
01 Oct 2021, 02:22Hello Montell,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply01 Oct 2021, 02:22
Official
Hello Montell,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
MM
Montell M's updateReviewer Update
01 Oct 2021, 09:47Hi,
Was the issue escalated? I am still not able to purchase airtime/electricity. Nor can I do EFT's to other banks. I literally can't do anything on the app. Pleaae assist.
Was the issue escalated? I am still not able to purchase airtime/electricity. Nor can I do EFT's to other banks. I literally can't do anything on the app. Pleaae assist.
MM
Montell M's update01 Oct 2021, 09:47
Reviewer Update
Hi,
Was the issue escalated? I am still not able to purchase airtime/electricity. Nor can I do EFT's to other banks. I literally can't do anything on the app. Pleaae assist.
Was the issue escalated? I am still not able to purchase airtime/electricity. Nor can I do EFT's to other banks. I literally can't do anything on the app. Pleaae assist.
Standard Bank's replyOfficial
07 Oct 2021, 08:33Hello Montell
Thank you for posting your comments and allowing us to look into this matter.
We confirm that all has been addressed.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comments and allowing us to look into this matter.
We confirm that all has been addressed.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply07 Oct 2021, 08:33
Official
Hello Montell
Thank you for posting your comments and allowing us to look into this matter.
We confirm that all has been addressed.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comments and allowing us to look into this matter.
We confirm that all has been addressed.
We greatly appreciate your continued support
Kind regards, Complaint Resolution Centre
*** *** (fax)
***