Worst customer service

I have an access account that I have been trying to close for a week now with standard bank and when I go to the branch I am not getting assistant ,the consultants say different stories to me,but at the end I get charged for fees in an account I am No longer using. I was told in order to close an account they need a printer as its not working, today another one said closing account dont need any printed documents,I should come back when electricity is back as there is no network,when i go there they say no network. I called standard bank call center and the person I talked to told me to pay the amount i am owing then I will close the account,I deposited the money,and still going up an down for it to be finally closed. He then said that if the account was not owing he was going to close it online for me however another person I talked to the following day said she can't close it online I have to go to the branch. How can a branch that caters for many people don't have network for the whole week and make people go up and down to receive assistant worse customer service is slow in the branch and the consultants don't communicate with clients. Standard bank fix your Elim mall branch,people use money for transport to go to the branch and end up not assisted the whole day.