Worst customer service!!!!

I have a personal loan and a protection plan with liberty. Since the lockdown I have not earned an income and was notified two weeks ago that I am being retrenched. Since March standard bank has phone every single day an not one consultant recorded the situation on the system, hence everyday I need to explain all over again. I have submitted the retrenchment policy at standard bank for liberty to pay off my loan and still they phone me every day. Some of the consultants being arrogant by asking if I have followed up on the retrenchment policy. Please could you STOP this madness and do your job for once. I am on my way to close my account of which exist more than 20 years with standard bank.