Worst customer service

I have been trying to get in contact with someone in standard bank that can advise on my loan approval as I have app**** on tge 5th of August, I have not recieved any communication from standard bank, this has been the worst customer service I have experienced. I have been writing emails and calling for four days now to get feedback on this and I have stated that this is an urgent matter, there have been nothing from standard bank's side to advise on what is going on. The service is pathetic, I can't take a loan out in another bank as I do not want to pay off two loans once standard bank approves it, I am therefore in a position where I am waiting for any feedback because everything is on hold and standard bank is unabke to advise or communicate what is going on. I wanted to leave standard bank for a long time but this is my final draw, I have spoken to friends and family who left standard bank with the same complications and problems, this needs to be adressed!