CS
Caron S
1 reviews | Active since Dec 2015
24 Apr 2026, 07:44
Worst customer service
Unauthorised transactions issue never investigated or followed up on. No explanation given for why I wasn't reimbursed. Virtual card issue never resolved. Still unable to use my card. Poor customer service from the contract centre and from the branches. No willingness to resolve anything. They treat you like a number and can't wait to get you out of the line. Disgusting and pathetic.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Apr 2026, 08:07Dear Caron,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Apr 2026, 08:07
Official
Dear Caron,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
CS
Caron S's updateReviewer Update
30 Apr 2026, 09:22Thank you to the useless complaints specialist who called me to say that she can't assist me with the unauthorized transactions that were never investigated but to tell me how to transact online.
Thank you to the ***** complaints specialist who I was I promised would call me the next day and never did. Is this a bank or a game show. Lots of lies and false promises to pathetic.
Thank you to the ***** complaints specialist who I was I promised would call me the next day and never did. Is this a bank or a game show. Lots of lies and false promises to pathetic.
CS
Caron S's update30 Apr 2026, 09:22
Reviewer Update
Thank you to the useless complaints specialist who called me to say that she can't assist me with the unauthorized transactions that were never investigated but to tell me how to transact online.
Thank you to the ***** complaints specialist who I was I promised would call me the next day and never did. Is this a bank or a game show. Lots of lies and false promises to pathetic.
Thank you to the ***** complaints specialist who I was I promised would call me the next day and never did. Is this a bank or a game show. Lots of lies and false promises to pathetic.