PR
Priyash R
1 reviews | Active since Oct 2019
01 Oct 2019, 12:11
Worst customer experience
Worst customer experience. Service is pathetic. I constantly have to waste hours when I need to interact with them. Their mobile channel constantly prevents me from doing what I need and therefore I'm for ed to endure trying to call or even worse visit a branch. Absolutely useless. I created a hello Peter account and wrote this review while waiting. That's how useless it is
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Replies (5)PR
Priyash R's updateReviewer Update
01 Oct 2019, 12:23Again.. another example of pathetic service. The information they have to verify seems to be outdated, now I can't be verified and have to wait for tomorrow. I need to do an immediate payment and I can't do anything. Most frustrating service I have ever had from a bank
PR
Priyash R's update01 Oct 2019, 12:23
Reviewer Update
Again.. another example of pathetic service. The information they have to verify seems to be outdated, now I can't be verified and have to wait for tomorrow. I need to do an immediate payment and I can't do anything. Most frustrating service I have ever had from a bank
Standard Bank's replyOfficial
01 Oct 2019, 12:26Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply01 Oct 2019, 12:26
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
PR
Priyash R's updateReviewer Update
01 Oct 2019, 13:17Not good enough. My issue is still not resolved. I won't be continuing for very long. Just as long as I absolutely need to
PR
Priyash R's update01 Oct 2019, 13:17
Reviewer Update
Not good enough. My issue is still not resolved. I won't be continuing for very long. Just as long as I absolutely need to
Standard Bank's replyOfficial
07 Oct 2019, 15:07Dear Priyash Ramawthar
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Patrick Chiziane
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Patrick Chiziane
Complaint Resolution Centre
***
Standard Bank's reply07 Oct 2019, 15:07
Official
Dear Priyash Ramawthar
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Patrick Chiziane
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Patrick Chiziane
Complaint Resolution Centre
***
PR
Priyash R's updateReviewer Update
07 Oct 2019, 17:26This is nonsense. Don't post statements to make it seem like we have resolved this amicably. You have done nothing. Please don't try and create this perception of you resolving this with me offline. You're service is terrible. Please rehire those people you retrenched, maybe then your service would improve
PR
Priyash R's update07 Oct 2019, 17:26
Reviewer Update
This is nonsense. Don't post statements to make it seem like we have resolved this amicably. You have done nothing. Please don't try and create this perception of you resolving this with me offline. You're service is terrible. Please rehire those people you retrenched, maybe then your service would improve