Worst Customer Experience

Have been asking about my fixed home loan and why the interest debit amount is fluctuating. <br> Was told that the relevant information will be sent to me via email, which was confirmed. <br> <br> Still waiting 2 months later. <br> <br> Have not been able to use OTP for the last 3 years. <br> Have never been able to use internet banking after I have been to the branch 1000 times. <br> Unable to log into the iPhone banking App. <br> <br> Have never had a day without troubles with Standard Bank.<br> Been a customer since 1994 but nothing has changed, the service has never been there. <br> <br> The lady that helped me at the branch told me I can not have a 3 year fixed home loan but that is what I have. <br> <br> So what do you guys teach your employees as they don't know what they are doing. <br> Even your call center is useless. <br> <br> Now I can not move banks as my home loan is with Standard Bank. <br> I have had it and my next step will be to bring in lawyers as nothing gets done otherwise.