AM
Ayanda M
1 reviews | Active since Apr 2019
28 Jul 2022, 14:24
Worst customer care
I submitted a claim with standard bank and they have been running away and not responding to any of my Emails. I have sent numerous Emails to the consultant that was assigned to my claim and to his Team leader and manager but none of them have responded to my Emails, I have sent a complaint to the standard bank twitter account and they also promised to revert back to me and none of them did. Worst insurer with *********** staff.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
28 Jul 2022, 14:45Dear Ayanda Majenge,
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply28 Jul 2022, 14:45
Official
Dear Ayanda Majenge,
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
AM
Ayanda M's updateReviewer Update
29 Jul 2022, 15:12Dear Standard Bank
When is your team calling me???? I’ve been waiting.
When is your team calling me???? I’ve been waiting.
AM
Ayanda M's update29 Jul 2022, 15:12
Reviewer Update
Dear Standard Bank
When is your team calling me???? I’ve been waiting.
When is your team calling me???? I’ve been waiting.
Standard Bank's replyOfficial
29 Jul 2022, 16:09Dear Ayanda
We apologize that you have not received any feedback from the claims department.
Kindly provide us with the details of the consultant who is assisting with claim so that we can directly escalate.
We will await feedback.
Kindest regards, Standard Bank Hello Peter Team***
We apologize that you have not received any feedback from the claims department.
Kindly provide us with the details of the consultant who is assisting with claim so that we can directly escalate.
We will await feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply29 Jul 2022, 16:09
Official
Dear Ayanda
We apologize that you have not received any feedback from the claims department.
Kindly provide us with the details of the consultant who is assisting with claim so that we can directly escalate.
We will await feedback.
Kindest regards, Standard Bank Hello Peter Team***
We apologize that you have not received any feedback from the claims department.
Kindly provide us with the details of the consultant who is assisting with claim so that we can directly escalate.
We will await feedback.
Kindest regards, Standard Bank Hello Peter Team***