SD
Siyasanga D
1 reviews | Active since Feb 2016
20 Feb 2016, 10:06
Worst customer care
Nozuko Ngenelwa and Neziswa Cele have zero understanding of how to treat customers fairly. In the 40 minutes we were there (for a transaction that takes 5minutes) we experienced these 2 consultants mock and belittle clients including ourselves. They also have no regard for client confidentiality as they were loudly announcing people's business to the entire branch. These 2 tellers need to leave the service industry as they clearly have no understanding of how it works.
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Replies (1)Standard Bank's replyOfficial
22 Feb 2016, 13:41Hello sdimbaza@,
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
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Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply22 Feb 2016, 13:41
Official
Hello sdimbaza@,
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
