AS
Anelisa S
1 reviews | Active since Apr 2022
14 Oct 2022, 07:33
Worst Claims Process
My mom submitted a funeral claim on 06/10/2022 for the deceased policy, till to date no update or payout has been provided. We keep calling everyday only to be told they will call her but no calls have been made. This is really dissapointing and heartbreaking.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
14 Oct 2022, 07:38Good Morning Anelisa
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Oct 2022, 07:38
Official
Good Morning Anelisa
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Oct 2022, 08:13Good Day Anelisa
Thank you for the feedback.
We have escalated your request to therelevant department and we will keep in touch.
KInd Regards
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We have escalated your request to therelevant department and we will keep in touch.
KInd Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Oct 2022, 08:13
Official
Good Day Anelisa
Thank you for the feedback.
We have escalated your request to therelevant department and we will keep in touch.
KInd Regards
Standard Bank Hello Peter Team
***
Thank you for the feedback.
We have escalated your request to therelevant department and we will keep in touch.
KInd Regards
Standard Bank Hello Peter Team
***
AS
Anelisa S's updateReviewer Update
14 Oct 2022, 08:21I have been hearing that for the past 2 weeks so its nothing new. I nees this resolved ASAP
AS
Anelisa S's update14 Oct 2022, 08:21
Reviewer Update
I have been hearing that for the past 2 weeks so its nothing new. I nees this resolved ASAP
Standard Bank's replyOfficial
14 Oct 2022, 08:23Good Day
We have received your details and we will revert to you once we have feedback from the relevant department.
Kind regards
Standard Bank Hello Peter Team
***
We have received your details and we will revert to you once we have feedback from the relevant department.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Oct 2022, 08:23
Official
Good Day
We have received your details and we will revert to you once we have feedback from the relevant department.
Kind regards
Standard Bank Hello Peter Team
***
We have received your details and we will revert to you once we have feedback from the relevant department.
Kind regards
Standard Bank Hello Peter Team
***
AS
Anelisa S's updateReviewer Update
20 Oct 2022, 14:14Today is the 20th October which marks exactly 3 weeks since I logged the claim and this has still not been resolved. I have not received any feedback from Standard Bank.
I dont know what else to do at this point.
I dont know what else to do at this point.
AS
Anelisa S's update20 Oct 2022, 14:14
Reviewer Update
Today is the 20th October which marks exactly 3 weeks since I logged the claim and this has still not been resolved. I have not received any feedback from Standard Bank.
I dont know what else to do at this point.
I dont know what else to do at this point.
Standard Bank's replyOfficial
20 Oct 2022, 15:38Good Day Anelisa
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply20 Oct 2022, 15:38
Official
Good Day Anelisa
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
AS
Anelisa S's updateReviewer Update
20 Oct 2022, 17:26That is a lie and you know it. Why should a funeral claim take more than 3 weeks to be finalised?? You are the biggest ******** and are just full of lies and empty promises.
I will now be taking the matter further with the Insurance Ombudsman.
I will now be taking the matter further with the Insurance Ombudsman.
AS
Anelisa S's update20 Oct 2022, 17:26
Reviewer Update
That is a lie and you know it. Why should a funeral claim take more than 3 weeks to be finalised?? You are the biggest ******** and are just full of lies and empty promises.
I will now be taking the matter further with the Insurance Ombudsman.
I will now be taking the matter further with the Insurance Ombudsman.
Standard Bank's replyOfficial
20 Oct 2022, 17:34Hello Anelisa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is currently being looked into
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is currently being looked into
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply20 Oct 2022, 17:34
Official
Hello Anelisa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is currently being looked into
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is currently being looked into
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***