1 reviews | Active since Jul 2017
Worst case scenario
<p>I have a cheque account with standard bank of which it had 2 debit orders one for credit card nd other one for revolving loan. Both these debit orders are for standard bank. </p> <p>Unfortunately I lost my job so I couldn't keep up with these debit orders, no income in my account so the debit orders were bouncing back leaving my cheque account with negative balance.</p> <p>Well I asked the Credit card guys to cancel debit order since I have no funds coming in of which they did.</p> <p>I went to Durban branch Cnr Broad street nd Smith street to close my cheque account since it has always been on negative balance I paid about R380 settling the negative balance but then they couldn't close the account since the loan debit order was running.</p> <p>I asked if they could at least change this account to savings account, one question they asked me was how much will I be saving into the account, I did not have a figure of how much since I don't have any form of income then resulting in failing to close the account.</p> <p> </p> <p>Following month loan debit order bounced charging me large amount of fees plus my account fees, so now the loan guys called nd I asked them to cancel debit order of which they did but the problem now is my cheque account still have a negative balance of which I'm struggling to settle. I don't understand why the bank doesn't shut the inactive account without charging it!! </p> <p>They can see the account is at stale nothing is coming in and nothing is going out its only these monthly charges which are ridiculous!!</p> <p>Whenever I get the job I'm afraid to say I'm never using standard bank anymore!!</p>
Thank you for allowing us the opportunity to look into your matter.
As per our discussion today 07 July 2017, I trust you are comfortable with the information provided to yourself.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
As per our discussion today 07 July 2017, I trust you are comfortable with the information provided to yourself.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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