JM
Jonathan M
1 reviews | Active since Dec 2020
19 Dec 2020, 09:05
Worst Call center
Been trying to close my account with them. but they cant authenticate me because of the random questions their system generates. i've been trying for months and i get told i need to call back the next day or go to a branch! nice one standard bank wanting your clients to go into a public place during a pandemic
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
20 Dec 2020, 03:11Dear Jonathan Moodley
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply20 Dec 2020, 03:11
Official
Dear Jonathan Moodley
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's replyOfficial
30 Dec 2020, 18:12Good day Jonathan,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards,
Complaint Resolution Centre.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards,
Complaint Resolution Centre.
Standard Bank's reply30 Dec 2020, 18:12
Official
Good day Jonathan,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards,
Complaint Resolution Centre.
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.
Kind regards,
Complaint Resolution Centre.