Worst Business Bank Client Service

Been trying to get a credit card machine be replaced for 2 weeks now. Banker that looks after my business account just escalates to managers and then no one else tells you anything. I have sent email asking for updates and just the, I will confirm with then and come back to you ****. I am losing money and no one cares but man miss a payment for a device and they **** themselves. Gatvol of this.