1 reviews | Active since Mar 2015
Worst Branch Experience Always.
Hello Standard Bank, I don’t know if you are aware or not as this has been happening for soooooo long - Your branch in Greenstone Mall in Mooderfontein is truly struggling. The experience feels exactly like going to a government department. You channel your mind that you will spend at least 5 hours in line, that chances are they have no idea about the service you require. I mean an entire branch and no one person knew of or how to open an estate late account? They don’t know how it works. They don’t even know that I can’t get proof of banking for it from an ATM. Please send someone from head office to spend a day here so you can observe this. If any of your customers come here at spend less than an hour waiting in line, I’ll donate my salary to a charity of your choosing.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will take a closer look and investigate this situation, and our management team will give you with a follow-up on this case.
Thank you for bringing this to our attention.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will take a closer look and investigate this situation, and our management team will give you with a follow-up on this case.
Thank you for bringing this to our attention.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us the opportunity to resolve your matter. We have received confirmation from our management team that they have contacted you and remediated the service.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We have received confirmation from our management team that they have contacted you and remediated the service.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***