WG
Willem G
1 reviews | Active since Dec 2022
13 Dec 2022, 20:10
Worst banking services in South Africa
I have a home loan with standard bank and made an amendment to my title deed, the new title deed was send to standard bank by their lawyers in April 2021. In August 2022 i requested my title deed from the bank and they only had the old one on file, apparently the new one was lost. I had to request a new one from the attorney's and received it, they also issued the bank with the new deed again but stil in December 2022 standard bank has not yet updated it on the system. I have complained in the branch, i have logged complaints at the home loan department and at the complaints department they just phone or email me saying complaint has been resolved but nothing has been done. I am also a member of standard banks ucount rewards program and to redeem the ucount points i had to open up a savings account. I was at the branch opening the account on the 4th of November 2022 and still now the 13th of December 2022 it has not been linked with my ucounts card so does not work at all for the purpose intended on this i have also complained to my "personal banker" numerous times but have received no joy. Would not recommend standard banks costumer care to anyone.
Helpful (0)
Replies (19)0
Replies (19)
Standard Bank's replyOfficial
14 Dec 2022, 08:29Hi Willem
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply14 Dec 2022, 08:29
Official
Hi Willem
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
WG
Willem G's updateReviewer Update
15 Dec 2022, 19:30And still no feedback at all well done standard bank at least you are consistent unfortunately its consistently bad and even though clients complained on a public platform you do nothing to resolve the problems or even contact the client
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Willem G's update15 Dec 2022, 19:30
Reviewer Update
And still no feedback at all well done standard bank at least you are consistent unfortunately its consistently bad and even though clients complained on a public platform you do nothing to resolve the problems or even contact the client
Standard Bank's replyOfficial
16 Dec 2022, 08:16Good Day Willem
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply16 Dec 2022, 08:16
Official
Good Day Willem
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
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Willem G's updateReviewer Update
19 Dec 2022, 11:01Still no feedback or response or any resolutions to my problems please provide me with a date that you would respond
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Willem G's update19 Dec 2022, 11:01
Reviewer Update
Still no feedback or response or any resolutions to my problems please provide me with a date that you would respond
Standard Bank's replyOfficial
19 Dec 2022, 11:56Good day Willem
We will follow up with our team and we will be in touch.
Thank you
Kind regards
Standard Bank Help Centre
***
We will follow up with our team and we will be in touch.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply19 Dec 2022, 11:56
Official
Good day Willem
We will follow up with our team and we will be in touch.
Thank you
Kind regards
Standard Bank Help Centre
***
We will follow up with our team and we will be in touch.
Thank you
Kind regards
Standard Bank Help Centre
***
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Willem G's updateReviewer Update
20 Dec 2022, 13:53You keep following up same as the standard bank complaints division same as the home loans division and same as my branch but no one has any clue on a resolution so great looking forward to the next message saying you will follow up
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Willem G's update20 Dec 2022, 13:53
Reviewer Update
You keep following up same as the standard bank complaints division same as the home loans division and same as my branch but no one has any clue on a resolution so great looking forward to the next message saying you will follow up
Standard Bank's replyOfficial
20 Dec 2022, 14:12Hi Willem
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you 2022/12/15
We appreciate your support and loyalty.
Standard Bank Help Centre
***
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Standard Bank's reply20 Dec 2022, 14:12
Official
Hi Willem
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you 2022/12/15
We appreciate your support and loyalty.
Standard Bank Help Centre
***
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Willem G's updateReviewer Update
22 Dec 2022, 10:56Please follow up on my title deed issue still not resolved
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Willem G's update22 Dec 2022, 10:56
Reviewer Update
Please follow up on my title deed issue still not resolved
Standard Bank's replyOfficial
22 Dec 2022, 13:29Good Day Willem
Thank you so much for contact details .
We will get our consultants to revert to you,
KInd Regards
Standard Bank Hello Peter Team
***
Thank you so much for contact details .
We will get our consultants to revert to you,
KInd Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Dec 2022, 13:29
Official
Good Day Willem
Thank you so much for contact details .
We will get our consultants to revert to you,
KInd Regards
Standard Bank Hello Peter Team
***
Thank you so much for contact details .
We will get our consultants to revert to you,
KInd Regards
Standard Bank Hello Peter Team
***
WG
Willem G's updateReviewer Update
28 Dec 2022, 12:01So today I received an sms stating that my request has been resolved when i phone to follow up they informed me that its my hello peter complaint with standard bank that has been resolved but still it has not been resolved because the new title deed has still not been indexed on the system since April 2021 so please do not close out a complaint if nothing has been done
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Willem G's update28 Dec 2022, 12:01
Reviewer Update
So today I received an sms stating that my request has been resolved when i phone to follow up they informed me that its my hello peter complaint with standard bank that has been resolved but still it has not been resolved because the new title deed has still not been indexed on the system since April 2021 so please do not close out a complaint if nothing has been done
Standard Bank's replyOfficial
28 Dec 2022, 12:07Good Day Willem
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Dec 2022, 12:07
Official
Good Day Willem
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
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Willem G's updateReviewer Update
04 Sept 2023, 14:45Just an update for anyone reading my review and in the process of still considering standard bank for a home loan. To date nothing has changed and still they are still unable to upload my title deed to their system. Would rate 0 out of 10 regarding home loans
WG
Willem G's update04 Sept 2023, 14:45
Reviewer Update
Just an update for anyone reading my review and in the process of still considering standard bank for a home loan. To date nothing has changed and still they are still unable to upload my title deed to their system. Would rate 0 out of 10 regarding home loans
Standard Bank's replyOfficial
04 Sept 2023, 15:19Good Day Willem
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Sept 2023, 15:19
Official
Good Day Willem
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
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Willem G's updateReviewer Update
04 Sept 2023, 15:37From April 2021 the standard bank team has been working around the clock resolving my problem, I would assume you have quite allot of overtime by now. Thanks for the update check back with you in another year.
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Willem G's update04 Sept 2023, 15:37
Reviewer Update
From April 2021 the standard bank team has been working around the clock resolving my problem, I would assume you have quite allot of overtime by now. Thanks for the update check back with you in another year.
Standard Bank's replyOfficial
04 Sept 2023, 16:04Good Day Willem
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Sept 2023, 16:04
Official
Good Day Willem
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
WG
Willem G's updateReviewer Update
27 Oct 2023, 13:32To update all people reading hello Peter review's in the hopes of learning more about a business as stated in my review and comments my issue has been reported and complained about numerous times since April 2021 and standard bank has done absolutely nothing about it not even delivering a standard service only empty promises mostly made by an automatic response service and no joy to the customer. Standard bank would only cost you money if you ever try to resolve any issues but will be of no assistance.
WG
Willem G's update27 Oct 2023, 13:32
Reviewer Update
To update all people reading hello Peter review's in the hopes of learning more about a business as stated in my review and comments my issue has been reported and complained about numerous times since April 2021 and standard bank has done absolutely nothing about it not even delivering a standard service only empty promises mostly made by an automatic response service and no joy to the customer. Standard bank would only cost you money if you ever try to resolve any issues but will be of no assistance.
Standard Bank's replyOfficial
27 Oct 2023, 13:45Dear Willem
Thank you for getting back to us with your concerns.
We have assigned our investigators to further look into this matter.
Please be on the look out for feedback from our team.
Thank you for getting back to us with your concerns.
We have assigned our investigators to further look into this matter.
Please be on the look out for feedback from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply27 Oct 2023, 13:45
Official
Dear Willem
Thank you for getting back to us with your concerns.
We have assigned our investigators to further look into this matter.
Please be on the look out for feedback from our team.
Thank you for getting back to us with your concerns.
We have assigned our investigators to further look into this matter.
Please be on the look out for feedback from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Willem G's updateReviewer Update
30 Oct 2023, 15:14No feedback from your investigators
WG
Willem G's update30 Oct 2023, 15:14
Reviewer Update
No feedback from your investigators
Standard Bank's replyOfficial
31 Oct 2023, 07:51Good Day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Oct 2023, 07:51
Official
Good Day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***