Worst banking service in the industry.

<p>Right, I have been dealing with this so called bank for months trying to process an application. I have been chased from pillar to post trying to give them the documents required, needless to say around 20-30 pages of the EXACT same documents emailed to so many people I can't even keep track of the amount of "managers", "team leaders" and all kinds of other staff to remedy the issue, with absolutely NO luck. I was promised call backs from all these people, when inevitably i would have to call them back... AGAIN and again and again without so much as a hint of a solution.</p> <p>Then today I went to the Cavendish Square branch to give them FICA documents etc etc, and they wouldn't accept a stamped statement. On the statement the adress, contact details and all other required information is displayed for FICA. But, they weren't even willing to assist us, when asked to speak to the mananger, I was simply told "no" without any explination or reasoning. I was even told by the person behind the counter that "the iStore card is run by iStore, and that standard bank can't be held responsible for anything because they're just a partner, so if we have any questions or issues we must go to the iStore". This was at the Standard Bank branch in Cavendish... Standard Bank is the financial provider, therefore any issues involving the iStore card, the financial aspect and application process has nothing to do with iStore, the bank is the service provider and iStore is the partner, simple!</p> <p>I am appalled that such a severe lack of service is deemed reasonable and acceptable by a company like Standard Bank, with *********** staff, lack of service and appalling manners it's a suprise the company is still around.</p>