WORST BANKING SERVICE EVER FROM STANDARD BANK

I have been banking with Standard bank for more than 10 years and Im so disgusted by the poor service they offer.Absolutely no loyalty towards their clients.

I have a personal loan with them and app**** for debt relieve during the Covid-19 lockdown period. My company is still closed due to Covid-19 and I was hoping to get some relieve just to get by until I start working again. I initially app**** for debt relieve on 22 April 2020 and still no assistance. Ive been sending emails phoning almost twice a week, went into the branch more than once a week and still nothing. When I call they promise to send me an email but Ive been waiting like an idiot and no email was sent yet. What is more pathetic than this.

I even sent an email to the complaints department as well.no response. Are they on lockdown or what???? Why are they not assisting their clients in need????

HELLO PETER IS MY LAST HOPE. If i dont get proper assistanse after this then Im definitely changing banks and I wouldnt recommend Standard Bank to anyone, not even to my worst enemy. HIGHLY DISAPPOINTED!!!