NP
Nomakaya P

1 reviews | Active since May 2018

21 Nov 2024, 21:22

Worst banking service

I was insulted by an assistant of the bank in the presence of the Branch Manager Brian Williams of Brackenfell WC Branch. I went for card collection at the Branch. I further laid a complaint with the manager. Brian refused that the assistant who assisted me apologise personally. Yolanda Mati who was meant to assist on the matter went on and closed the case without being resolved.

Standard bank has the worst service.

1. They issued wrong bank cards more than 3 times to myself 2. They failed to pay claims on time when i had insurance with them 3. They lost my will in a space of 6 months and i had to redraft it 4. They charged me R420 on a R220 professional banking account for more than 3 years. When i complained. They mentioned that they issued the wrong card to me (3 years more than 3 times) 5. Bankers are bad. Changed bankers more than 5 times. Bankers leave all the time.

They still havent paid back my overcharged fees over the period. Hello Peter isnt helpfull I have taken these to the office of the ombudsman. And involving my attorneys.

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Replies (1)
Standard Bank
Standard Bank's reply22 Nov 2024, 07:29
Official
Dear Nomakaya 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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