Worst Banking experience when you need them

An authorised transaction went of my check account ; I reported the matter to by dialling their so called helplines. <br> <br> First consultant could no assist; she transferred me to the second consultant whom transferred me to a third consultant whom just dropped the phone in ear. 30 mins later ;3 consultants later and 3 departments later. <br> <br> No help ; I without my money Standard cant ensure my account will be protected. It seems Standard Bank don't know much about banking or people