Worst banking experience of my life

I must say I have been with this bank for the past 4 - 6 years and it has been the worst banking experience of my life.

I go into the branches to sort things out so that they can have my information but when I get to the branches there is basically nobody to help me. The queues are hours long with no end in sight every time I visit the branches. Oh but its fine they are now completely online and you can do all the banking online so easily. Are you kidding me? Their platform is awful. For absolutely no reason that I can possibly think of I am not allowed to open up any accounts on my mobile app... Tell me who ever is reading. What is the point of a bank that can't function properly. Why am I unable to open saving accounts and why are they so poorly run? I trust them to take care of my money and I choose choose them as my bank but it seems like every year is getting worse at Standard Bank.

Please sort this out because it is unacceptable.

Regards Dante