Worst banking experience ever - Just taking people's money without providing a service!

Standard Bank - South Africa I can honestly say that I have had the worst banking experience with you, I should have stayed with FNB.

Problem 1: For over 9 months now I have been going backwards and forwards just to get you to fix my current account option, as I have a bundled account (cheque and credit card) with you, you charge me every single month a service fee and card fee for both accounts!!!!! I have emailed, phoned, went into branches, every single month they say: "sir it should be fixed", "Oh sorry sir, it seems like the system is resetting your account to unbundle at the beginning of each month - it's a system error and that it is my responsibility to phone in or email them each month to correct and revert the fees!!!!", "we have sent your request to the technical department", say that they will contact me back, the list just keeps going on..... yet for over 9 months you can't even fix something as simple as a bundle account option on your system.

Problem 2: I have an access bond also with you, I have paid over and above my required monthly amount, trying to save on my interest on my home loan -> however I only have access to less than one third of the extra money I have paid off on my bond (and yes this include paying off initiation fees, etc.) so I don't have access to that extra money for the day when I need it for emergencies!!! Again it seems like you just like taking people's money without giving them the service that they are paying for in the first place.

I can't express the BAD service enough, I really expected better from a banking institution as big as yourself!!!!!