Worst banking experience

I visited the Standard Bank Centurion Mall branch on the 29th of May 2021 to try and resolve an issue where my cheque card wasn't working anymore. The poor level of service that I received was unacceptable. They could not seem to understand what the issue was and could not resolve the issue. They wanted me to re-apply for an account and card that I already have.

Promises were made that someone from Standard Bank would call me on Monday 31st of May 2021 to make arrangements to send me a replacement card. This never happened. I had to send the team leader at Standard Bank Centurion Mall branch a reminder e-mail before arrangements were once again made for someone to contact me.

Standard Bank admitted that the fault was on their end. Someone at Standard Bank had wrongfully unlinked my card from the account. After spending hours on the phone with different people at Standard Bank, the issue has still not been resolved.

In the end, it seemed like I was left with one choice, I had to close the account.