Worst banking department. Deceased Estate Standard Bank

Standard Bank Deceased Estates is the most difficult department to get into contact with. As it is the people sending documentation are already in a state after the loss of a deceased one and then you get treatment from a division of a bank that should show compassion. Well not from Standard Bank deceased estates. Since April I have been trying to get an acknowledgement from the deceased estate department with regard to a late estate. When you send the department of deceased estate Standard Bank an email containing all the documentation required as per the website, there is an auto-response stating that this portal is currently offline. As a interim, whilst we are working on getting us back online, all new requests can emailed to us at deceasedqueries@standardbank,co,za. It appears that nobody works there either because once you email this address you get the same message regarding their portal being offline. This has been since April. Surely this department has great compassion and understands what families are going through after losing a loved one that they would acknowledge receipt of the paper work and communicate with the Executor of that late estate .