LM
Lindokuhle M
1 reviews | Active since Jul 2025
30 Jul 2025, 15:44
Worst banking app ever,bad call centre experience waiting for more than 2 hours long branch ques
My banking app is blocked without my knowledge,call centre not able to assist been waiting for more than 2 hours no help branch has long queue, what's the point of Banking app if you cannot use it. Pathetic service 😔
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
30 Jul 2025, 15:46Dear Lindokuhle M,
Thank you for bringing this issue to our attention.
At Standard Bank, we deeply value your trust and are committed to providing you with the highest level of service.
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our Customer Relations Centre (CRC) team, who will provide you with an update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Thank you for bringing this issue to our attention.
At Standard Bank, we deeply value your trust and are committed to providing you with the highest level of service.
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our Customer Relations Centre (CRC) team, who will provide you with an update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
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Standard Bank Help Centre
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Standard Bank's reply30 Jul 2025, 15:46
Official
Dear Lindokuhle M,
Thank you for bringing this issue to our attention.
At Standard Bank, we deeply value your trust and are committed to providing you with the highest level of service.
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our Customer Relations Centre (CRC) team, who will provide you with an update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Thank you for bringing this issue to our attention.
At Standard Bank, we deeply value your trust and are committed to providing you with the highest level of service.
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our Customer Relations Centre (CRC) team, who will provide you with an update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
Standard Bank Help Centre
***
Standard Bank's replyOfficial
01 Aug 2025, 16:23We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
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We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Aug 2025, 16:23
Official
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***