mM
mbelukh M

1 reviews | Active since Feb 2017

29 Oct 2020, 10:24

Worst Bank you could find in SA

Standard Bank has blocked an account, they requested an affidavit for the transation concerned but no feedback was given. It was a transaction of R28000 from FNB account. Money was deposited into StandardBank account on the 19th October, affidavit was sent on the 22 October 2020. Today we went to the bank (Kloof Village Mall branch), aasisted by Sinakho, he said he also doesnt know what to do now because he has done everything as requested but the account is still closed. He made calls to ***** departments and other departments but no answer was given.

This is the worst service you could find in any bank in South Africa. Enquiries has been made through callcentre number but still no assistance. My advice to the public, think twice before you transact with Standard Bank.

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Replies (3)
Standard Bank
Standard Bank's reply29 Oct 2020, 11:33
Official
Good day Khetho Mbelu

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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mM
mbelukh M's update29 Oct 2020, 13:27
Reviewer Update
Thank you, we will wait. Hopefully now something will be done to resolve the matter.
Standard Bank
Standard Bank's reply04 Nov 2020, 14:46
Official
Good day Khetho,
 
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

We note that your request has been resolved.

It is not our intention to cause any undue frustration and inconvenience to our valued clients.

We appreciate your support and loyalty.

Kind regards 
Complaint Resolution Centre