Worst bank when it comes to opening a business account

Standard Bank has a worst service because their Enterprise Direct seems not to value time, promises and communication. This, I attributed to either less s****ed employees or under-staffing if not a combination of both. On 12 August, I send all the documents they asked but up to now 1 September still no account has been opened.

1. C.N. who was allocated to open the account did not contact me. 3 days later I phoned was told me that she is going to call me that very same day but she did not. 4th day she sent an email asking for my phone number, I rep**** there and there but she did not call that Thursday and the following day Friday. Comes Monday, no call until I had to phone at 12:45, she have on her schedule to call me at 2pm.

2. At 2pm she called me but we could not move forward because she was asking questions like "is your account for money to come in or go out" which left me confused how can money go out if it did not come in? I requested that she ask her other colleagues how do they normally handle this for it is a common account that I want to open while I also check with my adviser on how to answer such questions.

3. In 2 days’ time I called again to find out if she has figured something but she was somehow arrogant that she has nothing to figure out but it is me to give her information. I then asked what decision she wants to make with the answers, only to find out it’s about types of accounts. I then told her its simple, she can tell me what types of accounts they have then I can make a choice. This is how we progressed to the next level.

4. Here she exposed herself in three ways. a) She asked why there is another person's ID, I expected her to know that a trust account always have a minimum of two people if she had experience as she claimed. b) After telling her it’s for a person representing a company "independent trustee", she said she can't tell which company is the independent trustee. This information was clear on the trust deed. c) She then instead that she will also need to speak to that person over the phone but our resolution was very clear that she doesn't need to do that.

This made me lose confidants in her and request that I get someone to help me, S.M. chipped in but to prove that the culture at Enterprise Direct is bad. Call promises not delivered and I am still waiting. FNB number 1, I opened my business over the phone, very quick and my card was delivered by courier. Nedbank also number 1, I visited the bank, later on I got a call to say “I am the business banker allocated to help you” I provided them all the documents they wanted, they requested a meeting. They visited my office, I signed the documents and VOILA.